If this does not fully answer your question, please contact our customer service.

Kusmi Tea

At Kusmi Tea, we pay close attention to quality &#x2014; right down to our tea bags &#x1F60A;Our tea bags are made from PLA, a material derived from plant-based residues (in our case, corn starch). Unlike traditional tea bags often made from nylon (a plastic material), PLA is a more environmentally friendly alternative.&#x1F1EB;&#x1F1F7; Made in France Our tea bags are produced in France and contain no glue and no staples. The string is attached using a heat-sealing process.&#x2728; Optimal filtration Thanks to their very fine mesh, they filter even the smallest particles, ensuring a perfectly smooth infusion.&#x267B;&#xFE0F; Biodegradable Good news: these tea bags are biodegradable in industrial composting facilities.A gentle infusion &#x2014; and a more responsible one &#x2615;

At Kusmi Tea, we pay close attention to quality — right down to our tea bags 😊. Our tea bags are made from PLA, a material derived from plant-based residues (in our case, corn starch). Unlike traditional tea bags often made from nylon (a plastic mat

Are your tea bags compostable?

PRODUCTS

PACKAGING AND PRODUCT DETAILS

How can I find my favorite blend?

I’ve heard about your Russian recipes. What are your Russian teas?

What is rooibos? When can I drink it during the day?

I’m looking for a black tea for breakfast. Which one would you recommend?

Do you offer teas from organic farming?

I’m not familiar with your teas and infusions. How can I discover them?

I would like to give a gift, what would you recommend?

I’m looking for the Detox blends. How can I find them?

CHOOSE MY BLEND

What packaging formats do you offer for your teas and infusions?

Are tea bags the same quality as loose-leaf teas?

How long does the tea keep?

How can I properly prepare my white tea?

Do you offer iced teas? If so, how can I prepare them?

How many cups of tea can I prepare with a 100g tin of loose-leaf tea?

What is the recommended steeping time for your teas and infusions?

I would like to know how to prepare matcha.

THE PROPER WAY TO MAKE MY TEA

How do I place an order on the website?

I would like to try a particular tea. Can I select the free samples I receive ?

Is online payment secure?

Can I modify or cancel an order that I have just placed?

How can I check the status of my order?

I have a promo code. How can I use it?

I am experiencing a technical issue and am unable to place my order.

What can I do if my credit card payment is declined?

How can I obtain a copy of my invoice?

I would like to taste a specific tea. Can I choose the complimentary sample?

Sample request validation

MAKING A PURCHASE ON THE WEBSITE

What are the delivery times?

What is the amount of the shipping fees for my order?

What are the different shipping option available ?

Which countries are available for delivery?

What should I do if I notice a mistake in the address I entered?

My order has not arrived yet. Is my parcel lost ?

An item is missing in the parcel I received. What should I do ?

DELIVERY AND TRACKING

I no longer wish to receive my order. How can I exercise my right of withdrawal?

Are the shipping and return costs refunded in case of withdrawal?

What are the refund terms and conditions?

Is it possible to exchange a product?

One of the items I received is defective — how can I return it?

RETURNS AND REFUNDS

MY ORDER

Why create an account Kusmiklub ?

How can I access the Kusmiklub?

MY CUSTOMER ACCOUNT

What is the Kusmiklub and what are its benefits?

How can I get vouchers?

What does the Premium benefit consist of?

ADVANTAGES OF THE KUSMIKLUB

How can I collect points and benefit from vouchers?

How can I use my points?

How long are my points valid?

How can I check my points balance?

Can I earn points when shopping in Kusmi Tea boutiques abroad?

I made a purchase on your website, but the points corresponding to my order do not appear in my points balance. What should I do?

I made a purchase in a boutique, but the points related to this purchase do not appear in my Kusmiklub account. What should I do?

I joined the Kusmiklub in a boutique and would like to track my points balance online. How should I proceed?

How can I get my premium reward?

MY POINTS

KUSMIKLUB

How can I create an account on the Kusmi Tea website?

Is my personal information completely secure ?

What are my rights regarding personal data and how can I exercise them?

There is a mistake in the email address provided in store. How can I have it corrected?

MY  ACCOUNT

Sales for professionals

Would you like to apply for a job within our company?

Are you a blogger, influencer, or YouTuber and would like to partner with Kusmi Tea?

Are you a company or a press agency looking to establish a partnership or submit a press inquiry?

CONTACT US

Are your tea bags compostable?Updated 4 months ago