An item is missing in the parcel I received. What should I do ?Updated 4 months ago

Please contact our Customer Service team by email. We will do our very best to resolve the issue as quickly as possible and provide you with a fully satisfactory solution.

In the event of an out-of-stock item, you will be notified at the email address provided in your customer account. We kindly invite you to check your emails to ensure that you have not received a notification regarding this matter.

Finally, please keep the original box, as this will help us identify your order more easily using the reference number shown on the shipping label.

Our Customer Service team remains, of course, at your disposal should you have any questions