DELIVERY AND TRACKING
What are the delivery times?
Our teams prepare each of your orders with the greatest care within 24 to 48 business hours Your parcel is shipped once this preparation time is complete. For deliveries to mainland France and neighboring countries (excluding Switzerland: Belgium, Sp
What is the amount of the shipping fees for my order?
The delivery fees are displayed after confirming your delivery address. For mainland France, we offer:. Delivery to a pick-up point for €3.90 via Colissimo or Mondial Relay. Home delivery via Colissimo for €4.50. Delivery via DHL Express for €10.50.
What are the different shipping option available ?
Delivery methods may vary depending on the country of destination.To find out which options are available in your country, we invite you to visit our dedicated page:👉 https://www.kusmitea.com/int/shipping-tracking/?cgid=tea. On average, delivery tak
Which countries are available for delivery?
The countries available for delivery are listed in the table in the “Delivery & Tracking” section: https://www.kusmitea.com/livraison-et-suivi.html. For any order shipped to the United States, Germany, Switzerland or Italy, we invite you to select th
What should I do if I notice a mistake in the address I entered?
To ensure fast and efficient delivery, our teams process orders within very short timeframes. Once you have received the email confirming that your order is being processed, it is unfortunately no longer possible to modify the delivery address. We th
My order has not arrived yet. Is my parcel lost ?
Good news: you can follow your order every step of the way. On the day your parcel leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. We recommend keeping this email so you can easily access your tra
An item is missing in the parcel I received. What should I do ?
Please contact our Customer Service team by email. We will do our very best to resolve the issue as quickly as possible and provide you with a fully satisfactory solution. In the event of an out-of-stock item, you will be notified at the email addres