If this does not fully answer your question, please contact our customer service.

Kusmi Tea

Good news: you can follow your order every step of the way.On the day your parcel leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. We recommend keeping this email so you can easily access your tracking details.Depending on the carrier selected, you can track your parcel directly online: Simply enter your tracking number to see the latest delivery updates.If the information provided by the carrier does not allow you to locate your parcel, please do not hesitate to contact our customer service team via the contact form &#x2014; we will be happy to assist you.

Good news: you can follow your order every step of the way. On the day your parcel leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. We recommend keeping this email so you can easily access your tra

My order has not arrived yet. Is my parcel lost ?

MY ORDER

DELIVERY AND TRACKING

How can I find my favorite blend?

I’ve heard about your Russian recipes. What are your Russian teas?

What is rooibos? When can I drink it during the day?

I’m looking for a black tea for breakfast. Which one would you recommend?

Do you offer teas from organic farming?

I’m not familiar with your teas and infusions. How can I discover them?

I would like to give a gift, what would you recommend?

I’m looking for the Detox blends. How can I find them?

CHOOSE MY BLEND

What packaging formats do you offer for your teas and infusions?

Are your tea bags compostable?

Are tea bags the same quality as loose-leaf teas?

How long does the tea keep?

PACKAGING AND PRODUCT DETAILS

How can I properly prepare my white tea?

Do you offer iced teas? If so, how can I prepare them?

How many cups of tea can I prepare with a 100g tin of loose-leaf tea?

What is the recommended steeping time for your teas and infusions?

I would like to know how to prepare matcha.

THE PROPER WAY TO MAKE MY TEA

PRODUCTS

How do I place an order on the website?

I would like to try a particular tea. Can I select the free samples I receive ?

Is online payment secure?

Can I modify or cancel an order that I have just placed?

How can I check the status of my order?

I have a promo code. How can I use it?

I am experiencing a technical issue and am unable to place my order.

What can I do if my credit card payment is declined?

How can I obtain a copy of my invoice?

I would like to taste a specific tea. Can I choose the complimentary sample?

Sample request validation

MAKING A PURCHASE ON THE WEBSITE

What are the delivery times?

What is the amount of the shipping fees for my order?

What are the different shipping option available ?

Which countries are available for delivery?

What should I do if I notice a mistake in the address I entered?

An item is missing in the parcel I received. What should I do ?

I no longer wish to receive my order. How can I exercise my right of withdrawal?

Are the shipping and return costs refunded in case of withdrawal?

What are the refund terms and conditions?

Is it possible to exchange a product?

One of the items I received is defective — how can I return it?

RETURNS AND REFUNDS

Why create an account Kusmiklub ?

How can I access the Kusmiklub?

MY CUSTOMER ACCOUNT

What is the Kusmiklub and what are its benefits?

How can I get vouchers?

What does the Premium benefit consist of?

ADVANTAGES OF THE KUSMIKLUB

How can I collect points and benefit from vouchers?

How can I use my points?

How long are my points valid?

How can I check my points balance?

Can I earn points when shopping in Kusmi Tea boutiques abroad?

I made a purchase on your website, but the points corresponding to my order do not appear in my points balance. What should I do?

I made a purchase in a boutique, but the points related to this purchase do not appear in my Kusmiklub account. What should I do?

I joined the Kusmiklub in a boutique and would like to track my points balance online. How should I proceed?

How can I get my premium reward?

MY POINTS

KUSMIKLUB

How can I create an account on the Kusmi Tea website?

Is my personal information completely secure ?

What are my rights regarding personal data and how can I exercise them?

There is a mistake in the email address provided in store. How can I have it corrected?

MY  ACCOUNT

Sales for professionals

Would you like to apply for a job within our company?

Are you a blogger, influencer, or YouTuber and would like to partner with Kusmi Tea?

Are you a company or a press agency looking to establish a partnership or submit a press inquiry?

CONTACT US

My order has not arrived yet. Is my parcel lost ?Updated 4 months ago