The Kusmiklub is the loyalty program of Kusmi Tea By becoming a member, you can earn points with every purchase and enjoy exclusive benefits throughout the year. USA :. 🎯 How does it work?. $1 spent = 1 point earned. 100 points = a $5 voucher. To ch

The Kusmiklub is the loyalty program of Kusmi Tea&#xA0; By becoming a member, you can earn points with every purchase and enjoy exclusive benefits throughout the year.USA :&#x1F3AF; How does it work?<ul data-start="338" data-end="402"><li data-start="338" data-end="371">$1 spent = 1 point earned</li><li data-start="372" data-end="402">100 points = a $5 voucher</li></ul>To check your points and discover your benefits, simply log into your customer account and visit your Kusmiklub area.<hr data-start="527" data-end="530"><h3 data-start="532" data-end="558" id="kusmiklub-benefits">KusmiKlub benefits</h3>&#x2B50; Earn points Collect points with every order and redeem them for vouchers.&#x1F381; Private sales Enjoy exceptional discounts twice a year.&#x1F48E; A premium reward Receive a free gift box once you reach 300 points earned during the year.&#x1F389; A birthday surprise Because a little treat tastes even better with a cup of tea! International :&#xA0;&#x1F3AF; How does it work?<ul data-start="338" data-end="402"><li data-start="338" data-end="371">&#x20AC;1 spent = 1 point earned</li><li data-start="372" data-end="402">100 points = 5euro voucher</li></ul>To check your points and discover your benefits, simply log into your customer account and visit your Kusmiklub area.<hr data-start="527" data-end="530">Kusmiklub benefits&#x2B50; Earn points Collect points with every order and redeem them for vouchers.&#x1F381; Private sales Enjoy exceptional discounts twice a year.&#x1F48E; A premium reward Receive a free gift box once you reach 300 points earned during the year.&#x1F389; A birthday surprise Because a little treat tastes even better with a cup of tea!

What is the Kusmiklub and what are its benefits?

USA :. Once you become a Kusmiklub member, every purchase made on our website or in one of our boutiques allows you to earn points easily:. ⭐ $1 spent = 1 point earned. As soon as you reach 100 points, you will automatically receive a $5 loyalty vouc

USA :Once you become a Kusmiklub member, every purchase made on our website or in one of our boutiques allows you to earn points easily:&#x2B50; $1 spent = 1 point earnedAs soon as you reach 100 points, you will automatically receive a $5 loyalty voucher, valid for 3 months from its date of issue.&#x1F4E9; When is it issued? The voucher is issued the day after the purchase that allowed you to reach the 100-point threshold. You will receive a confirmation by email.&#x1F6CD;&#xFE0F; Where can I use it? Your voucher can be used as soon as it is issued, both on our website and in our boutiques. International :&#xA0; Once you become a Kusmiklub member, every purchase made on our website or in one of our boutiques allows you to earn points easily:&#x2B50; &#x20AC;1 spent = 1 point earnedAs soon as you reach 100&#xA0;points, you will automatically receive a &#x20AC;5 loyalty voucher, valid for 3 months from its date of issue.&#x1F4E9; When is it issued? The voucher is issued the day after the purchase that allowed you to reach the 70-point threshold. You will receive a confirmation by email.&#x1F6CD;&#xFE0F; Where can I use it? Your voucher can be used as soon as it is issued, both on our website and in our boutiques.

How can I get vouchers?

Once you’ve earned 300 points—whether all at once or throughout the year—you’ll unlock a free gift box (Kusmi Discover Gift Set or Kusmi Herbal Teas Gift Set), available on our website. 👉 The 300-point threshold applies to the United States website.

Once you&#x2019;ve earned 300 points&#x2014;whether all at once or throughout the year&#x2014;you&#x2019;ll unlock a free gift box (Kusmi Discover Gift Set or Kusmi Herbal Teas Gift Set), available on our website. &#x1F449; The 300-point threshold applies to the United States website.&#x1F449; For the INTERNATIONAL website, the threshold to unlock the gift box is 350 points. You&#x2019;ll have 90 days to redeem your gift once the applicable threshold is reached (300 points for United States / 350 points for INTERNATIONAL). Simply log into your account, and the gift box will be automatically added to your cart&#x2014;just make sure to place an order (no minimum purchase required). Please note: If the gift set isn&#x2019;t redeemed within 90 days, the points used to reach the applicable tier (300 or 350 points, depending on the website) will be reset to zero. If you redeem it in time, your remaining points will be saved, and you&#x2019;ll also earn points from the purchase made at the time of redemption.

What does the Premium benefit consist of?

If this does not fully answer your question, please contact our customer service.

Kusmi Tea

ADVANTAGES OF THE KUSMIKLUB

KUSMIKLUB

How can I find my favorite blend?

I’ve heard about your Russian recipes. What are your Russian teas?

What is rooibos? When can I drink it during the day?

I’m looking for a black tea for breakfast. Which one would you recommend?

Do you offer teas from organic farming?

I’m not familiar with your teas and infusions. How can I discover them?

I would like to give a gift, what would you recommend?

I’m looking for the Detox blends. How can I find them?

CHOOSE MY BLEND

What packaging formats do you offer for your teas and infusions?

Are your tea bags compostable?

Are tea bags the same quality as loose-leaf teas?

How long does the tea keep?

PACKAGING AND PRODUCT DETAILS

How can I properly prepare my white tea?

Do you offer iced teas? If so, how can I prepare them?

How many cups of tea can I prepare with a 100g tin of loose-leaf tea?

What is the recommended steeping time for your teas and infusions?

I would like to know how to prepare matcha.

THE PROPER WAY TO MAKE MY TEA

PRODUCTS

How do I place an order on the website?

I would like to try a particular tea. Can I select the free samples I receive ?

Is online payment secure?

Can I modify or cancel an order that I have just placed?

How can I check the status of my order?

I have a promo code. How can I use it?

I am experiencing a technical issue and am unable to place my order.

What can I do if my credit card payment is declined?

How can I obtain a copy of my invoice?

I would like to taste a specific tea. Can I choose the complimentary sample?

Sample request validation

MAKING A PURCHASE ON THE WEBSITE

What are the delivery times?

What is the amount of the shipping fees for my order?

What are the different shipping option available ?

Which countries are available for delivery?

What should I do if I notice a mistake in the address I entered?

My order has not arrived yet. Is my parcel lost ?

An item is missing in the parcel I received. What should I do ?

DELIVERY AND TRACKING

I no longer wish to receive my order. How can I exercise my right of withdrawal?

Are the shipping and return costs refunded in case of withdrawal?

What are the refund terms and conditions?

Is it possible to exchange a product?

One of the items I received is defective — how can I return it?

RETURNS AND REFUNDS

MY ORDER

Why create an account Kusmiklub ?

How can I access the Kusmiklub?

MY CUSTOMER ACCOUNT

How can I collect points and benefit from vouchers?

How can I use my points?

How long are my points valid?

How can I check my points balance?

Can I earn points when shopping in Kusmi Tea boutiques abroad?

I made a purchase on your website, but the points corresponding to my order do not appear in my points balance. What should I do?

I made a purchase in a boutique, but the points related to this purchase do not appear in my Kusmiklub account. What should I do?

I joined the Kusmiklub in a boutique and would like to track my points balance online. How should I proceed?

How can I get my premium reward?

MY POINTS

How can I create an account on the Kusmi Tea website?

Is my personal information completely secure ?

What are my rights regarding personal data and how can I exercise them?

There is a mistake in the email address provided in store. How can I have it corrected?

MY  ACCOUNT

Sales for professionals

Would you like to apply for a job within our company?

Are you a blogger, influencer, or YouTuber and would like to partner with Kusmi Tea?

Are you a company or a press agency looking to establish a partnership or submit a press inquiry?

CONTACT US