What are my rights regarding personal data and how can I exercise them?Updated 3 months ago
In accordance with applicable regulations, you have several rights regarding the use of your personal data:
The right to be informed about how we use your data.
The right of access to the personal information we hold about you.
The right to request correction of inaccurate data (you may also update certain information directly in the “My Account” section, where available).
The right to request erasure of your data or restriction of its processing, in certain circumstances.
The right to withdraw your consent, in particular to stop receiving our communications (such as offers or newsletters), and to object to the processing of your data for direct marketing purposes.
The right to data portability, meaning you can request to receive your data or have it transferred to another service provider.
The right to lodge a complaint with the competent national data protection authority (in France, this is the CNIL – French Data Protection Authority).
How can I exercise my rights?
For any questions or to exercise your rights, you can contact us by email at:
To help us process your request, please include:
your full name,
your email contact details,
and, if possible, your customer reference.
We are committed to responding as quickly as possible and, in any event, within one month of receiving your request.
If necessary (due to the complexity or number of requests), this period may be extended by two additional months. In that case, you will of course be informed of the extension and the reasons for the delay.
If your request is submitted electronically, we will respond electronically where possible, unless you specifically request otherwise.
ℹ️ Please note: The CNIL specifies that providing a copy of an ID document is not mandatory. You may provide any other relevant information (such as your name, surname, or customer ID) to help verify your identity.
If we are unable to comply with your request, we will explain the reasons. You will then have the right to lodge a complaint with a supervisory authority and/or seek judicial remedy.
For more information, please refer to our Privacy Policy.