It’s very simple. From the homepage, just click on “Create an account”, then enter your email address and choose a password. Within a few moments, your account will be created and you will be able to enjoy all the associated benefits. Good news: you

It&#x2019;s very simple&#xA0;From the homepage, just click on &#x201C;Create an account&#x201D;, then enter your email address and choose a password.Within a few moments, your account will be created and you will be able to enjoy all the associated benefits.Good news: you can also continue browsing and complete your purchase without having to log in again at every step &#x1F60A;Our Customer Service team is, of course, at your disposal should you need any assistance&#xA0;

How can I create an account on the Kusmi Tea website?

When browsing our website www.kusmitea.com, certain personal information may be collected, for example when creating an account or placing an order. Because protecting your data is essential, the ORIENTIS GOURMET Group has implemented a Privacy Polic

When browsing our website <a data-start="120" data-end="136" rel="noopener" target="_new" href="http://www.kusmitea.com">www.kusmitea.com</a>, certain personal information may be collected, for example when creating an account or placing an order.Because protecting your data is essential, the ORIENTIS GOURMET Group has implemented a&#xA0;Privacy Policy, which is accessible at any time on our website. It clearly and transparently explains how ORIENTIS GOURMET and its subsidiaries, acting as data controllers, collect and use your data, as well as the rights you have to maintain control over your personal information.Specific information is also provided on each data collection form so that you are fully informed before any processing of your data takes place.To ensure the security of your information, the ORIENTIS GOURMET Group implements strict technical and organizational measures to preserve the confidentiality of your data and prevent it from being altered, damaged, destroyed, or accessed by unauthorized third parties.Finally, we strictly comply with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) (EU Regulation No. 2016/679 of 27 April 2016), as well as all applicable national provisions.Our customer service team remains at your disposal should you have any questions regarding your personal data.

Is my personal information completely secure ?

In accordance with applicable regulations, you have several rights regarding the use of your personal data:. The right to be informed about how we use your data. The right of access to the personal information we hold about you. The right to request

In accordance with applicable regulations, you have several rights regarding the use of your personal data:<ul data-start="266" data-end="1170"><li data-start="266" data-end="326">The right to be informed about how we use your data.</li><li data-start="327" data-end="401">The right of access to the personal information we hold about you.</li><li data-start="402" data-end="559">The right to request correction of inaccurate data (you may also update certain information directly in the &#x201C;My Account&#x201D; section, where available).</li><li data-start="560" data-end="669">The right to request erasure of your data or restriction of its processing, in certain circumstances.</li><li data-start="670" data-end="873">The right to withdraw your consent, in particular to stop receiving our communications (such as offers or newsletters), and to object to the processing of your data for direct marketing purposes.</li><li data-start="874" data-end="1009">The right to data portability, meaning you can request to receive your data or have it transferred to another service provider.</li><li data-start="1010" data-end="1170">The right to lodge a complaint with the competent national data protection authority (in France, this is the CNIL &#x2013; French Data Protection Authority).</li></ul><hr data-start="1172" data-end="1175">How can I exercise my rights?For any questions or to exercise your rights, you can contact us by email at:<a data-start="1297" data-end="1316" rel="noopener">dpo@orientis.fr</a>To help us process your request, please include:<ul data-start="1369" data-end="1465"><li data-start="1369" data-end="1388">your full name,</li><li data-start="1389" data-end="1420">your email contact details,</li><li data-start="1421" data-end="1465">and, if possible, your customer reference.</li></ul>We are committed to responding as quickly as possible and, in any event, within one month of receiving your request.If necessary (due to the complexity or number of requests), this period may be extended by two additional months. In that case, you will of course be informed of the extension and the reasons for the delay.If your request is submitted electronically, we will respond electronically where possible, unless you specifically request otherwise.&#x2139;&#xFE0F; Please note: The CNIL specifies that providing a copy of an ID document is not mandatory. You may provide any other relevant information (such as your name, surname, or customer ID) to help verify your identity.If we are unable to comply with your request, we will explain the reasons. You will then have the right to lodge a complaint with a supervisory authority and/or seek judicial remedy.For more information, please refer to our Privacy Policy.

What are my rights regarding personal data and how can I exercise them?

Mistakes can happen 😊. You can request to have your email address updated during your next visit to one of our boutiques. Our team will take care of the update, and of course, your entire points history will be preserved. If you are not planning to

Mistakes can happen &#x1F60A;You can request to have your email address updated during your next visit to one of our boutiques. Our team will take care of the update, and of course, your entire points history will be preserved.If you are not planning to visit a store soon, our customer service team is also available to quickly correct your email address.Please feel free to contact us &#x2014; we will be happy to help.

There is a mistake in the email address provided in store. How can I have it corrected?

If this does not fully answer your question, please contact our customer service.

Kusmi Tea

MY  ACCOUNT

How can I find my favorite blend?

I’ve heard about your Russian recipes. What are your Russian teas?

What is rooibos? When can I drink it during the day?

I’m looking for a black tea for breakfast. Which one would you recommend?

Do you offer teas from organic farming?

I’m not familiar with your teas and infusions. How can I discover them?

I would like to give a gift, what would you recommend?

I’m looking for the Detox blends. How can I find them?

CHOOSE MY BLEND

What packaging formats do you offer for your teas and infusions?

Are your tea bags compostable?

Are tea bags the same quality as loose-leaf teas?

How long does the tea keep?

PACKAGING AND PRODUCT DETAILS

How can I properly prepare my white tea?

Do you offer iced teas? If so, how can I prepare them?

How many cups of tea can I prepare with a 100g tin of loose-leaf tea?

What is the recommended steeping time for your teas and infusions?

I would like to know how to prepare matcha.

THE PROPER WAY TO MAKE MY TEA

PRODUCTS

How do I place an order on the website?

I would like to try a particular tea. Can I select the free samples I receive ?

Is online payment secure?

Can I modify or cancel an order that I have just placed?

How can I check the status of my order?

I have a promo code. How can I use it?

I am experiencing a technical issue and am unable to place my order.

What can I do if my credit card payment is declined?

How can I obtain a copy of my invoice?

I would like to taste a specific tea. Can I choose the complimentary sample?

Sample request validation

MAKING A PURCHASE ON THE WEBSITE

What are the delivery times?

What is the amount of the shipping fees for my order?

What are the different shipping option available ?

Which countries are available for delivery?

What should I do if I notice a mistake in the address I entered?

My order has not arrived yet. Is my parcel lost ?

An item is missing in the parcel I received. What should I do ?

DELIVERY AND TRACKING

I no longer wish to receive my order. How can I exercise my right of withdrawal?

Are the shipping and return costs refunded in case of withdrawal?

What are the refund terms and conditions?

Is it possible to exchange a product?

One of the items I received is defective — how can I return it?

RETURNS AND REFUNDS

MY ORDER

Why create an account Kusmiklub ?

How can I access the Kusmiklub?

MY CUSTOMER ACCOUNT

What is the Kusmiklub and what are its benefits?

How can I get vouchers?

What does the Premium benefit consist of?

ADVANTAGES OF THE KUSMIKLUB

How can I collect points and benefit from vouchers?

How can I use my points?

How long are my points valid?

How can I check my points balance?

Can I earn points when shopping in Kusmi Tea boutiques abroad?

I made a purchase on your website, but the points corresponding to my order do not appear in my points balance. What should I do?

I made a purchase in a boutique, but the points related to this purchase do not appear in my Kusmiklub account. What should I do?

I joined the Kusmiklub in a boutique and would like to track my points balance online. How should I proceed?

How can I get my premium reward?

MY POINTS

KUSMIKLUB

Sales for professionals

Would you like to apply for a job within our company?

Are you a blogger, influencer, or YouTuber and would like to partner with Kusmi Tea?

Are you a company or a press agency looking to establish a partnership or submit a press inquiry?

CONTACT US