RETURNS AND REFUNDS
I no longer wish to receive my order. How can I exercise my right of withdrawal?
You have 14 calendar days from the date of receipt of your products to exercise your right of withdrawal. If this 14-day period expires on a Saturday, Sunday, or public holiday, it is automatically extended until the next working day. To submit your
Are the shipping and return costs refunded in case of withdrawal?
When exercising your right of withdrawal, the initial shipping costs of your order will be refunded. However, return shipping costs remain at your expense and cannot be refunded. Our customer service team remains at your disposal should you need any
What are the refund terms and conditions?
As soon as the returned products are received at our warehouse, we will proceed with your refund as quickly as possible, and no later than 14 days after their receipt. The refund will be made using the same payment method used for your purchase. We w
Is it possible to exchange a product?
Unfortunately, products ordered on www.kusmitea.com cannot be exchanged.If you would like a different item, you simply need to exercise your right of withdrawal, then place a new order with the products of your choice. However, for purchases made in
One of the items I received is defective — how can I return it?
If, upon opening your parcel, you notice an error in the products received or if an item appears to be defective, please take a photo of the item concerned and contact our customer service team.Our team will quickly guide you through the next steps a