MAKING A PURCHASE ON THE WEBSITE

How do I place an order on the website?

Here are the different steps to complete your purchase easily:. Go to the login page. If you do not yet have an account, click on “Create an account”. Otherwise, enter the email address used to create your account and your password, then click “Log i

I would like to try a particular tea. Can I select the free samples I receive ?

For logistical reasons, it is not possible to choose which free samples are included with each order. This would result in longer processing times. However, our complimentary samples are regularly updated so you can discover a wide-range of tea flavo

Is online payment secure?

Yes, please rest assured — payment is completely secure 😊We use SSL authentication and data encryption to ensure the confidentiality of all transactions carried out on our website. When you click on “confirm and proceed to payment”, you are automati

Can I modify or cancel an order that I have just placed?

To ensure you receive the best possible service, your order is processed very quickly by our order preparation team.Once your order has been confirmed, the preparation and shipping process starts immediately, and our Customer Service team will unfort

How can I check the status of my order?

Once your order has been confirmed on our website, you will receive several emails to keep you informed every step of the way ✨. 📩 A first email will confirm that your order has been successfully registered. 📦 A second email will inform you that yo

I have a promo code. How can I use it?

Some promotions are valid:. only on our website kusmitea.com (and cannot be combined with other current offers),. only in Kusmi Tea stores,. or both in stores and on our website. To find out the conditions of each offer, we invite you to check the in

I have a promo code. How can I use it?

First of all, please make sure you are logged into your customer account before entering your promo code. Some offers are reserved for specific countries or for KusmiKlub members. If you enter your code before logging in, the system will not be able

I am experiencing a technical issue and am unable to place my order.

If the issue occurs on the cart page (step 1), it is possible that an item currently out of stock is in your cart. By removing it, you should be able to proceed to the next step by clicking “Checkout”.Please also make sure that you are properly logge

What can I do if my credit card payment is declined?

After entering your credit card details and confirming your order, our secure payment partner Adyen contacts your bank to obtain payment authorization. If your payment is declined, we first recommend checking that the information entered (card number

How can I obtain a copy of my invoice?

Because every little gesture counts 💚As part of our commitment to being more environmentally friendly, we no longer include paper invoices in our shipments. No worries: your invoice is automatically sent by email to the address used when placing you

I would like to taste a specific tea. Can I choose the complimentary sample?

For logistical reasons, it is unfortunately not possible to choose the complimentary sample added to each order, as this would extend the preparation and shipping time of your purchase. However, rest assured: the complimentary sample is regularly ren

Sample request validation

For the past few months, in order to comply with the regulatory requirements of the anti-food waste law, the sending of samples is subject to the customer’s approval when validating their order by ticking the box shown in the screenshot.